Welcome to the website of Service Masters USA ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website servicemastersusa.com or engage with our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you submit a form, schedule an appointment, or contact us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Home address (for service location)

  • Any other information voluntarily provided

b. Automatically Collected Data

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referral source

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, improve site performance, and deliver personalized content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and schedule services (e.g., air duct cleaning, HVAC, chimney services)

  • To respond to inquiries and provide customer support

  • To send service reminders and promotional offers (SMS, email, or phone)

  • To improve our website and marketing efforts

  • To comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Our internal team and technicians for service coordination

  • Third-party service providers (e.g., CRM systems, SMS/email platforms) strictly for business operations

  • Legal authorities if required by law or to protect our rights

4. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt-out of marketing communications at any time (via link in emails or replying STOP to SMS)

  • Disable cookies through your browser settings

To exercise these rights, contact us at:
📧office@servicemastersusa.com

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

6. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the revised effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Service Masters USA
📧 Email: office@servicemastersusa.com